Returns & Refunds

What is Healthinista’s Return Policy?

We want you to be 100% happy with your purchase from Healthinista. If there is anything you are unhappy with and if you wish to return a product, please contact us within 7 working days of purchase stating the reason for return. 

  • Returns will only be accepted if the item(s) is still in their original unopened packaging
  • If you are returning the item because there has been damage to the products delivered, please email Healthinista photos showing clearly the damage or problem being reported
  • If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to our store and our team has confirmed that the item is in a saleable condition
  • It is the customer’s responsibility to package the goods to be returned properly so that they are not damaged in transit
  • If the return is due to misrepresentation on our site or there is a manufacturer issue we will refund you in full as soon as the item is received back at our premises
  • The refund will be done in the form of the original tender of the order
  • Refunds are dealt with on a case-by-case basis and are generally processed within 2-4 working days.

Please note we will not accept returns of any feminine hygiene, menstrual or intimate products.

Return Address

186 Main Rd, Walmer, Port Elizabeth, 6007, Eastern Cape, South Africa.

Please not that the Provider, Healthinista,  reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the customer will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to [email protected]

How do I log a return?

Call Healthinista on 041 5815386 / 063 029 5767, or connect with us on live chat on our site or email our customer support team on [email protected]

What if I received a product different to what I ordered?

Email us on [email protected]

 with your order number and details and a picture of the product that you have received and we will try our very best to rectify the mistake!

What should I do if the product I received is faulty?

Email us on [email protected] with your order number, details and a picture of the product that you have received and we will assist in sorting this out by contacting our suppliers to either have it repaired, replaced or refunded, depending on the situation.

Can I exchange a product?

We do not accept any exchanges, but you are welcome to return the unopened and unused product by following our returns policy. We can then refund you and you are welcome to place a new order for the desired product on the website.